Frequently Asked Questions
More often than not, someone who is just learning about CreditSmarts will ask, "How do I find information about each lender?" You can find the answers to this question and more below.
Q: What features does the CreditSmarts System offer?
A: Instant Loan Approvals, Direct Communication Channel with your Lenders,
Automated Application Filter Routing, Read Friendly Credit Bureau Access,
Online Loan Documents, Web Site Hosting, Customer Data Storage, To find out
more, please
read more
about it's features.
Q: Can my negative credit customers get financing through my CreditSmarts
site?
A: Yes, Absolutely. In fact, almost anyone that comes to your office can get
financing using CreditSmarts's best-in-class class LoanLocator™
system
Account
Q: What should I do if I have forgotten my User ID or password?
A: If you lost your password, please email support@CreditSmarts.com for a new
one.
General Information
Q: When my customers’ application is sent thru, how long before I
receive a decision?
A: Some credit tiers have an immediate response, those credit applicants
that warrant a manual underwrite are attended to by the lender’s
underwriting staff.
Billing
Q: How is my CreditSmarts account billed?
A: Standard billing is by merchant account (visa, m/c,
American Express). Online loan contracts are purchased point of sale. You
can find more about how to contact CreditSmarts on our website www.CreditSmarts.com .
Technical
Q: What system requirements are needed to use CreditSmarts?
A: A standard personal computer with internet access should suffice.
Internet Explorer 5.5 and above is preferred. Find more about our system
requirements section.
Q: What happens if I cannot view a credit report?
A: The CreditSmarts system requires a pop-up window for a credit request.
Check your system for a pop-up blocker and disable.
Q: I have trouble accessing some areas of CreditSmarts.
A: The CreditSmarts system is designed with the utmost security in mind.
Thusly, your computer must allow CreditSmarts to establish a secure
connection (128 bit ssl) and must allow CreditSmarts Cookies.
Q: How do I change my computers internet settings?
A: Open your internet browser. Refer to
“Tools”, Internet Options. Go to “Privacy” and
set cookies at medium. Go to security and set “trusted
sites”, “restricted sites”, and “internet”
at medium or enable the CreditSmarts web site. In addition, the general tab
setting has a button labeled “settings”, click on this button
and set your amount of disk space to use at 1 mb. This will optimize your
browser.
